Shipping Policies, Prices and Times
We have revised our logistics systems to offer the best possible postage price to our customers. All prices are in $AUD.
Regular Post: $8.00, tracking number emailed to you at dispatch
Express Post: $14.50, tracking number emailed to you at dispatch
Within New Zealand:
We are now able to offer our New Zealand customers $15 flat-rate shipping on orders under 2kg, and free shipping on orders over $150. For orders heavier than 2kg but cheaper than $150, the following rates apply:
Prices for all other international orders are calculated at checkout according to Australia Post’s standard rates.
At Best Abrasives we are proud of our order turnaround times and work hard to ensure the best possible service. Our shipping policy has been developed to provide a fast, safe and environmentally sustainable shopping experience for all of our customers.
We are NOT a drop-shipping company and hold all of our stock in Sydney. We dispatch every weekday, and we are usually able to dispatch orders received before 1.30pm on the same day. If you urgently require your purchase to be dispatched on the day you order it we suggest that you call us or be sure to select express shipping at checkout to ensure we prioritise your parcel.
From the date of dispatch we expect the following delivery times within Australia at the slowest:
Regular Post: Within 3-5 business days (metro areas) or 4-8 busines days (remote areas)
Express Post: 1-2 business days (metro areas) or 3-6 business days (remote areas)
Best Abrasives is an environmentally conscious company and we endeavour to eliminate plastics in as many parts of our business as possible. Your purchase will be shipped in recycleable non-plastic materials, and we re-use cardboard and paper wherever possible in our shipping process.
Exceptions to plastic-free policy:
Unfortunately, we are required to dispatch some express items in pre-paid satchels and in such circumstances we have no choice but to use a plastic satchel. Please keep in mind these satchels are 100% recyclable. A small number of Mirka products already incorporate plastic in their packaging, and we do not remove these protective measures.
Breakage in shipping policy:
We pack our shipments in specialised materials to ensure that our customers find them in the same condition that we send them. If you receive your products in a damaged condition, please email firstname.lastname@example.org with your order number and photos of the condition of the products within a week of collection. If an item is deemed to have been damaged in transit we will replace it with like kind at no extra shipping cost to the customer.
If you are unhappy with the condition of your product and it has not been damaged in transit, please refer to our returns and exchanges policy.