At Best Abrasives we are proud of our order turnaround times and work hard to ensure the best possible service. Our shipping policy has been developed to provide a fast, safe and environmentally sustainable shopping experience for all our customers.
We are NOT a drop-shipping company and hold all our stock in Sydney.
We dispatch every weekday, and we are usually able to dispatch orders received before 12pm on the same day. If you urgently require your purchase to be dispatched on the day you order it, we suggest that you call us or be sure to select express shipping at checkout to ensure we prioritise your parcel.
From the date of dispatch, we expect the following delivery times within Australia:
- 3-5 business days (metro areas)
- 4-8 busines days (remote areas)
- 1-2 business days (metro areas)
- 3-6 business days (remote areas)
SHIPPING CHARGES (within Australia)
We have revised our logistics systems to offer the best possible postage price to our customers.
Shipping will be calculated as you proceed online to checkout, based on your shipping postcode and the weight of the order to be sent.
We offer both Regular and Express postal options.
PLASTIC FREE POLICY
Best Abrasives is an environmentally conscious company, and we endeavour to eliminate plastics in as many parts of our business as possible. Your purchase will be shipped in recyclable non-plastic materials, and we re-use cardboard and paper wherever possible in our shipping process.
A small number of Mirka products already incorporate plastic in their packaging, and we do not remove these protective measures.
BREAKAGE IN SHIPMENT
We pack our shipments in specialised materials to ensure that our customers find them in the same condition that we send them. If you receive your products in a damaged condition, please email email@example.com with your order number and photos of the condition of the products within a week of collection.
If an item is deemed to have been damaged in transit, we will replace it with like kind at no extra shipping cost to the customer.
If you are unhappy with the condition of your product and it has not been damaged in transit, please refer to our Return/Exchange policy.